1. Introduction

ROSES ROLLING REPAIRS, LLC ("Company," "we," "us," or "our") provides minor repairs, property maintenance, lawn care, clean-outs, moving assistance, and related services throughout the St. Louis Metro Area.

This policy applies to information collected through rosesrollingrepairsllc.com and through our customer service communications.

2. Information We Collect

We may collect the following information when you contact us or request services:

• Full name
• Phone number
• Email address
• Residential or business address
• Property or service location
• Project descriptions and service requests
• Photographs or documents you provide
• Appointment and scheduling details
• Billing and payment information

Our website may also automatically collect technical information such as IP addresses, browser types, device information, and website activity.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to customer inquiries
• Preparing estimates and project quotes
• Scheduling appointments and services
• Providing requested property services
• Communicating project updates
• Processing payments and maintaining records
• Improving website performance
• Providing customer support
• Complying with applicable laws

4. Our Services and Customer Information

To properly evaluate and complete customer projects, we may request information about your property and the services needed.

These services may include:

• Minor repairs and property maintenance
• Light electrical services, where permitted
• Lawn care and yard maintenance
• Small tree cutting and brush removal
• Residential and commercial clean-outs
• Moving and furniture assistance
• General property improvements

Property information and submitted photographs are used to evaluate, schedule, and perform requested work.

5. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers assisting with business operations, such as:

• Website hosting providers
• Payment processors
• Scheduling and communication platforms
• Authorized contractors and service partners
• Professional advisers

Information may also be disclosed when required by law or necessary to protect legal rights and safety.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, and understand website visitor activity.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required, we will request consent before using nonessential cookies.

7. Customer Photos and Project Images

Customers may submit project photographs to help us evaluate requested services.

We may document completed work for internal records and quality assurance.

We will obtain appropriate permission before publicly displaying identifiable customer property photographs or personal information in advertising, website galleries, or promotional materials.

8. Phone Calls, Text Messages and Emails

When you provide your contact information, we may communicate with you about:

• Estimates and service requests
• Appointment confirmations
• Scheduling changes
• Project updates
• Customer service questions
• Follow-up communications

Promotional communications will be sent only as permitted by applicable law, including obtaining consent when required.

You may request to stop promotional communications by contacting us at 314.229.5268.

Where supported, reply STOP to opt out of promotional text messages.

We do not sell or share mobile phone numbers or text messaging consent information with third parties for their independent marketing.

9. Payment Information

Payments may be processed using secure third-party payment providers.

We do not intentionally store complete credit or debit card numbers on our website unless handled through an appropriately secured payment system.

Third-party payment processors maintain their own privacy and security practices.

10. Information Security

We use reasonable safeguards appropriate to the information we collect, which may include:

• Secure website connections
• Password-protected business systems
• Restricted access to customer records
• Secure payment processing
• Responsible information handling

No electronic storage system or internet transmission is completely secure. We cannot guarantee absolute security.

11. Data Retention

We retain customer information for as long as reasonably necessary to complete services, maintain business records, comply with legal obligations, and resolve disputes.

When information is no longer required, we take reasonable steps to delete, destroy, or de-identify it, subject to applicable recordkeeping obligations.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for certain communications
• Ask how your information is collected and used

Some requests may be subject to legal exceptions or recordkeeping requirements.

Contact us at 314.229.5268 to submit a privacy-related request.

13. Children's Privacy

Our website and services are intended for adults and individuals authorized to request property services.

We do not knowingly collect personal information from children under 13. If such information is discovered, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may contain links to external websites, payment services, or social media platforms.

We are not responsible for the content, security, or privacy practices of independently operated websites.

We encourage visitors to review the privacy policies of third-party websites.

15. Changes to This Privacy Policy

ROSES ROLLING REPAIRS, LLC may update this Privacy Policy to reflect changes in our business, website, technology, or applicable legal requirements.

Updated policies will be posted on this page with a revised effective date.